A. We reserve the right to change the carrier used without prior notice. Also do not use third party shipping account due to many unpleasant experience in the past.
B. It is buyer's responsibility to pay for all occurred shipping charges.
C. Time of delivery is estimated as accurately as possible by carrier, but does not take into account any delays or breakdowns beyond our control, and as such is not guaranteed.
Address verification is a precautionary measure Handmadesword.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard super market. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.
If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.
Both your billing and shipping addresses must be verified before an order will ship. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 1-909-480-4173 to let us know and we will re-attempt address verification to complete the processing of your order.
Orders with the same billing and shipping address are more likely to ship out next business day.